New sign-in alerts
The ScarabPay team · Updated 15 October 2026
We email you when someone signs in to your account from a new device or location. The email shows the time, device type and approximate location.
If it was you
You don't need to do anything.
If it wasn't you
- Change your password right away in Settings, or use Forgot password if you can't sign in.
- Turn on two-factor authentication.
- Freeze your cards for now and review your Transactions.
- Contact support.
NoteThe location is approximate and based on the internet address, so it may show a nearby city or a VPN server's location.