Cards
Issuing virtual and contactless cards, top-ups, freezing and closing.
9 articles
ScarabPay card typesThe difference between the virtual card, the contactless card and the single-use card, and which one suits you...
How do I issue a card?Steps to issue a virtual or contactless card from your balance, and what each issuing status means.
Topping up a cardHow to add funds to your card from your wallet, the fees, and why a top-up can take a moment.
Viewing your card number, expiry and CVVWhere to find your full card details for payments, and how we protect them.
Freezing and unfreezing a cardPause your card in one tap and turn it back on whenever you want.
Why was my payment declined?The most common reasons a payment is declined, and the strike system that can close a card.
Where do I find verification codes from Facebook or PayPal?Some services send a small charge or code to verify your card. Here is where to find it.
Closing a card and getting your balance backWhat happens to the card balance when you close it, and when a card is closed automatically.
Adding your contactless card to Apple Pay or Google PayUse your contactless card to pay with your phone in stores.