Withdrawal status
Track your request in the Withdrawal history on the Withdrawal page, or in Transactions.
- Pending: the request is waiting for review.
- Processing: approved and being sent to the network.
- Success: the funds were sent. You'll find the transaction ID (TX hash) in the request details and in the email.
- Rejected or Failed: the request wasn't carried out, and the amount goes back to your balance.
Completed but not received
- Open the request details and copy the transaction ID.
- Look it up in the network explorer or in the receiving platform's history.
- Some platforms take a while to credit deposits after the network confirms them.
If the problem continues, contact support with the transaction ID.
