I sent a deposit and it hasn’t arrived

Most deposits arrive right after the network confirms them. If yours is late, check the following:

1. Did the transfer complete? Open it in your wallet or exchange, confirm its status is complete, and copy the transaction ID (TX hash).
2. Was the network right? Compare the network you sent on with the one you chose on the Deposit page.
3. Was the address right? Compare the address you sent to with the deposit address in your account.
4. Was the amount above the minimum? Check the minimum on the Deposit page.
5. Is the token supported? We accept USDT and USDC only.

Some exchanges hold withdrawals before actually sending them to the network, so wait until the transaction shows on the network.

Contact support

If a long time has passed and the transaction is complete on the network, contact support with:

• The transaction ID (TX hash).
• The token, network and amount.
• The email on your account.