My eSIM isn’t working

If you installed the eSIM and data doesn't work, try these in order:

1. Make sure you're in a country the plan covers.
2. Make sure the eSIM is turned on and selected for mobile data.
3. Turn on Data roaming for this eSIM.
4. Turn airplane mode on for a few seconds and off again, or restart your phone.
5. Try selecting a network manually in your network settings.
6. Check the eSIM details in ScarabPay to make sure the plan hasn't run out of time or data.

If it still doesn't work, contact support with the order number, your phone model and the country you're in. Don't delete the eSIM before contacting us.