Identity verification rejected or needs correction

After we review your verification request, you get an email with one of these results:

• Approved: your account is verified and you can issue cards and withdraw.
• Needs correction: a small detail must be fixed, such as an unclear photo.
• Rejected: we couldn't accept the request with the current documents.

Common reasons

• A cropped or blurry photo, or one with glare.
• An expired document.
• The name or date of birth doesn't match your account details.
• The selfie doesn't clearly show your face or the document.

How do I submit again?

1. Read the reason in the email or on the Identity verification page.
2. Take new, clear photos of the original document.
3. Submit a new request from the same page.

If the reason isn't clear, contact support and we'll help.